Refund policy

Last Updated: March 2026

Customer satisfaction is important to us. However, due to the nature of food products, returns are limited.

Eligible Return Cases

Returns may be accepted if:

• The product is damaged during delivery

• An incorrect product was delivered

Customers must notify us within 48 hours of receiving the order.

Return Request Process

To request a return, customers must contact us via email:

hathrasheeng@gmail.com

Please include:

• Order details

• Photos of the product

• Description of the issue

Refund Process

Once the returned item is inspected and approved:

• Refunds will be processed within 5–7 business days

• Refunds will be issued through the original payment method where possible

Non-Returnable Items

The following items cannot be returned:

• Opened food products

• Used products

• Products damaged due to customer handling

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